My children and I stayed at with this establishment summer 2014 for a little over a week. My son's fold out bed blocked our way to the bathroom. The room was small and cramped. On day 2 & 3 there was no breakfast. The cream cheese we found in the frig was moldy. We dined out. On day 4 they restocked the common area kitchen--finally! Then the code on our door was changed with no notification. This was done after hours and the emergency contact number posted not in the hotel but in the office downtown did not answer. I ended up leaving my children downtown as I, by now in a full panic, started running around town and calling *other* hotels hoping someone could help me. I had visions of sleeping that night in the car. After two hours a clerk at a neighboring establishment gave me the number of another emergency desk clerk. Turns out, she was dealing with an emergency at another location and could not answer my initial phone calls. The establishment doesn't hire enough people. They also don't clean unless you put in a request--which we did but the cleaners didn't show up. Looking back, I should have just ate the expense, booked elsewhere and moved mid-week. I asked my children if we should move and they were reluctant, so I didn't. They refunded me one night's stay and I had to fight for that. I would never in a thousand lives return to that place. What a nightmare.
Very disappointing.....When booking through this reservation service, beware that they do not accept any responsibility for your stay if you are unsatisfied with the unit. If you have any issue you need to speak with property manager of the facility you are staying at..... then, because you do not make the reservation through them, this person is limited to what they can do.
We stayed at the manetue lodge part. It was clean and had 2 bedrooms and two bathrooms for a reasonable price. The only thing that lost it a star was the terrible condition the hot tub was in. Looked worse than the surrounding pond. But other than that it was a pleasant stay.
The unit we stayed in at Viking Lodge was filthy- carpets stained everywhere, lights burned out, boogers on walls, pots and pans dirty, window lock was broken and found a mouse living behind the sofa.
They provided us with very good customer service. We had 2 small issues with our room and they sent someone right over to take of us. Thank you so much.
We reported it to the lodging company and they "passed it on" to the property manager. The Viking Lodge manager said that he would have a carpet cleaning service clean the carpets during our stay but honestly, too little service and no apology.
$200 per night - we expected a little more.
We booked a "condo" last minute on New Years's Eve. While we appreciate them accommodating our stay for the night, the rental was not at all as advertised. First, there was no kitchen; it was a room with a bathroom and mini fridge. Next, we specifically asked if there was a jacuzzi, and they told us there was one, but alas that was not true. Also, we spent about an hour just trying to locate the entrance to the unit. The site was under construction, and the front desk has no idea how to direct us to the unit (there were no signs or building numbers to aid us). Finally, after eventually locating the unmarked, unlit entryway to the back of the building, we walked through a construction area littered with debris from demolition. The unit was clean with a satisfactory bed and functioning bathroom but had nothing else--particularly no jacuzzi. I have written an email to the Alpine Lodging and received no response, so I felt compelled to write a review.
Whatever unit you get - filthy or not, you will pay full price for.
Telluride Alpine Lodging is a US Travel Agency based in Telluride, Colorado. Telluride Alpine Lodging is located at 324 W Colorado Ave, Telluride, CO 81435, USA.
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